Attogene recognizes the importance of maintaining the privacy of our customers. We gather personal information to allow us to successfully process your orders, to provide an enhanced and more personalized shopping experience and to inform you of special promotions and discounts. Your information is encrypted and is protected using the industry standard Secure Sockets Layer (SSL) encryption software. If you register as a customer, we request your name, address, phone number, and email address. This information will be kept strictly confidential and will not be sold, reused, rented, loaned or otherwise disclosed. Cookies are routinely used by most, if not all, e-commerce merchants, including Attogene. A cookie is a piece of data stored on a user’s hard drive through the Web browser program. A cookie contains information about the user which enables us to track and personalize the website to enhance the users experience. For instance, by setting a cookie on our website, we can provide users with storage of items in a shopping cart between visits. If a user rejects the cookie, he or she may still use the website but will be unable to access the personalized shopping experience made possible by the cookie data.
Terms and Conditions
Payment
Attogene accepts Visa, Mastercard, American Express and Discover. Purchase orders are accepted. We also accept business or personal checks. Products will be shipped once the check clears. Please make checks payable to Attogene. Net 30 terms are available with approval from our credit department. Attogene is a Texas-based company and, as such, will collect the appropriate Texas sales tax on all items purchased in Texas. Please provide us with a re-sale certificate or document showing tax exempt status if your business is not required to pay sales tax in Texas.
Disclaimer
All information provided on this web site is subject to change without notice. While efforts have been made to make this web site helpful and accurate, due to the open nature of this web site, and the potential for errors in the storage and transmission of digital information, Attogene does not warrant the accuracy of information obtained from this web site. All material posted on this site are as is and without warranties express or implied. Attogene Solutions disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. Attogene Solutions does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server are free of viruses or other harmful components. Attogene Solutions does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.
3. Refund/Cancellation policy section
Guarantee
The customer always comes first at Attogene. We are better than our competitors because our in-house Life Science experts have decades of first-hand experience implementing Life Science programs and can find exactly the right systems for your Life Science program. Your satisfaction is 100% guaranteed with every Attogene purchase. If your order isn’t exactly what you expected, we’ll make it right. Period. This is our promise to you.
Returns/Damaged Shipments
All shipments are insured against damage in transit. If your shipment shows any sign of visual damage, it should be noted on the freight bill or receiving ticket and signed by the driver. If damage to the shipment is not visible until the carton is opened, please keep all of the packing materials and the original carton. In either case, please notify Attogene within five days. If your order is damaged in shipment, we will either issue credit for the product and the shipping costs, or ship a replacement product at no cost for the product and shipping. If you need to return the purchase for any other reason you must contact us within five days. Please note that special orders are non-refundable. The customer must pay for the return shipping and a re-stocking fee of 25% for returned items. The items must be returned in their original cartons in new condition.
4. Shipping Policy
Shipping
All of our merchandise is sold FOB Factory using a carrier of our choice. We ship merchandise to your place of business anywhere in the contiguous (48) United States. Additional charges may apply for shipments to Alaska, Hawaii, Puerto Rico, and other destinations outside of the 48 states and for non-standard delivery services. These items usually ship via UPS or FedEx, although Attogene reserves the right to ship using another carrier.
For oversized items above 75 lbs, products with an unusual shape or size, or customer orders with large total weights, we will ship via common carrier truck.
To expedite delivery of your products, please include a physical street address, as we are not able to ship to a P.O. box. For common carrier truck shipments, please be aware that the driver will bring the freight only to the back of the truck (known as tailgate delivery). You are responsible for offloading the merchandise delivered to you.
Special Shipping Services
For an additional charge, you may request special or expedited delivery services, such as airfreight, over-night, or second-day delivery. The common carrier truck companies also offer a variety of services like inside delivery, lift-gate delivery, or notification prior to delivery. Additional charges for these services may apply. If you need any other special services, contact our customer service representatives for assistance. In some cases, prepayment may be required.
These special services include:
- Lift-gate delivery recommended for heavier or larger shipments, where no loading dock is available. The lift gate only lowers the merchandise to street level. You must then remove the shipment from the lift.
- Call before delivery recommended when you need the common carrier truck company to contact you 24 to 48 hours prior to delivery.