Terms and Conditions

Payment

Attogene accepts Visa, Mastercard, American Express and Discover. Purchase orders are accepted. We also accept business or personal checks. Products will be shipped once the check clears. Please make checks payable to Attogene. Net 30 terms are available with approval from our credit department. Attogene is a Texas-based company and, as such, will collect the appropriate Texas sales tax on all items purchased in Texas. Please provide us with a re-sale certificate or document showing tax exempt status if your business is not required to pay sales tax in Texas.

Disclaimer

All information provided on this web site is subject to change without notice. While efforts have been made to make this web site helpful and accurate, due to the open nature of this web site, and the potential for errors in the storage and transmission of digital information, Attogene does not warrant the accuracy of information obtained from this web site. All material posted on this site are as is and without warranties express or implied. Attogene Solutions disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. Attogene Solutions does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server are free of viruses or other harmful components. Attogene Solutions does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.

Guarantee

The customer always comes first at Attogene. We are better than our competitors because our in-house Life Science experts have decades of first-hand experience implementing Life Science programs and can find exactly the right systems for your Life Science program. Your satisfaction is 100% guaranteed with every Attogene purchase. If your order isn’t exactly what you expected, we’ll make it right. Period. This is our promise to you.

Returns/Damaged Shipments

All shipments are insured against damage in transit. If your shipment shows any sign of visual damage, it should be noted on the freight bill or receiving ticket and signed by the driver. If damage to the shipment is not visible until the carton is opened, please keep all of the packing materials and the original carton. In either case, please notify Attogene within five days. If your order is damaged in shipment, we will either issue credit for the product and the shipping costs, or ship a replacement product at no cost for the product and shipping. If you need to return the purchase for any other reason you must contact us within five days. Please note that special orders are non-refundable. The customer must pay for the return shipping and a re-stocking fee of 25% for returned items. The items must be returned in their original cartons in new condition.