Shipping

All of our merchandise is sold FOB Factory using a carrier of our choice. We ship merchandise to your place of business anywhere in the contiguous (48) United States. Additional charges may apply for shipments to Alaska, Hawaii, Puerto Rico, and other destinations outside of the 48 states and for non-standard delivery services. These items usually ship via UPS or FedEx, although Attogene reserves the right to ship using another carrier.

For oversized items above 75 lbs, products with an unusual shape or size, or customer orders with large total weights, we will ship via common carrier truck.

To expedite delivery of your products, please include a physical street address, as we are not able to ship to a P.O. box. For common carrier truck shipments, please be aware that the driver will bring the freight only to the back of the truck (known as tailgate delivery). You are responsible for offloading the merchandise delivered to you.

Special Shipping Services

For an additional charge, you may request special or expedited delivery services, such as airfreight, over-night, or second-day delivery. The common carrier truck companies also offer a variety of services like inside delivery, lift-gate delivery, or notification prior to delivery. Additional charges for these services may apply. If you need any other special services, contact our customer service representatives for assistance. In some cases, prepayment may be required.

These special services include:

  • Lift-gate delivery recommended for heavier or larger shipments, where no loading dock is available. The lift gate only lowers the merchandise to street level. You must then remove the shipment from the lift.
  • Call before delivery recommended when you need the common carrier truck company to contact you 24 to 48 hours prior to delivery.